Welcome to the 12th Annual Customer Experience Management Summit 2019

Forrester has predicted that by 2020 CX will overtake price and product as the key brand differentiator. Satisfying the customer is no longer enough. Regardless of your industry your customer experience is now being compared to those provided by the likes of Uber, Amazon and Netflix.

Technology is constantly changing the playing field that is customer experience and traditional businesses now need to ‘show up to the game’ or face losing market share to more innovative and nimble organisations.

As the longest running CX summit, we’ve spent 12 years understanding the ‘at the moment’ trends in customer experience and how these impact the market. We understand the challenges you face in understanding and delighting the customer and have collated the content of this summit to help answer your biggest 2019 challenges.

Meet Our Expert CX Leaders

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Why You Need to Attend CEM 2019?

50+ SPEAKERS FROM ALL INDUSTRIES

enabling you to benchmark against the trail blazers

3 INTERACTIVE PRACTICAL WORKSHOPS

your opportunity to learn 1 on 1 from industry leading CX expers.

OVER 40 CASE STUDIES

hear real life examples of how the market is redefining their customer experience.

12 YEARS OF LEADERSHIP IN CX

because we’re the best!

8 NEW STREAMS BY JOB FUNCTION AND INDUSTRY

making your conference agenda relevant and personalized for you.

NETWORK WITH CX LEADERS

expand your professional and personal circles by interacting with likeminded CX professionals.

BIGEST RANGE OF ORGANISATIONS-FROM SMALL TO LARGE ENTERPRISE

to understand successful approaches take at different ends of the spectrum.

See what our past attendees thought!

Who Will You Network With?

Heads/Directors/Managers/Professionals in:

  •  Customer Experience
  •  User Experience
  •  Customer Analytics
  •  Contact Centre
  •  Customer Operations
  •  Customer Relations
  •  Customer Support and Care
  •  Customer Experience Technology
  •  Customer Service
  •  Service Delivery
  •  Innovation & Technology
  •  Digital Channels

From the following industries:

  •  Finance, Banking, Insurance,
  •  Superannuation
  •  Federal and Local Government
  •  Energy Retailers
  •  Telecommunications
  •  Gambling Industry
  •  Transport
  •  Airlines and Hotel Groups
  •  Retail
  •  Mortgage Lenders & Brokers
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