TRANSFORMING CUSTOMER EXPERIENCE WITH INSIGHTS, CULTURE, METRICS AND DIGITALWith heightened expectations from customers, falling barriers to entry and 86% of buyers willing to pay more for better customer experience, it’s time for Australian companies to up their Customer Experience game!
The #1 Customer Experience Event in Australia and New Zealand
Celebrating its 10th year, Customer Experience Management will be bigger and better than ever with 150 Customer Experience leaders, 70 organisations, 50 speakers, thrilling masterclasses, site tour immersions, awards ceremony, 10th anniversary birthday bash and more.
At Customer Experience Management 2017, you will learn from and network with national and international Customer Experience leaders from all tiers of private & public sector to identify opportunities, take away key strategies and gain insights for successful customer experience management!
Themes for 2017
Customer Experience Metrics: Beyond the NPS of Measuring your Customer Experience Success
Implementing Employee Engagement Strategies
Customer Insights & Analytics: Emotional Touchpoints & the New Journey Mapping
Embracing the Evolving Digital Revolution
Driving Change & Customer Experience Transformation: People & Culture
Innovation Across all Fronts: Brand, Marketing, Customer Experience Functions
Brand New Case Studies
Customer Experience Event in Australia
Be inspired by our Expert Speakers
Head of Customer Analytics,
Chief Customer Officer,
BT Financial Group
General Manager, Digital IT, Big Data and Experience,
Head of Customer Experience,
Head of Customer Experience Improvement,
General Manager, Customer Experience Strategy & Design- Retail Innovation Lab,
Head of Customer Experience
ING Direct Australia
Customer & Partner Experience Director,
With four international renowned speakers and one Big Ideas Speaker plus over 75% new speakers from Customer Experience Leaders across the APAC region and beyond this truly is the place to find out what’s cutting-edge within the Customer Experience space.
Network like Crazy
With over 250 attendees from local and multi-national blue chip companies our drinks receptions, awards night, focused discussion groups and café zones in the networking hall are the perfect place for you to connect with colleagues old and new.
100% Tailored Advice
There are 10 focused breakout discussions, multiple small group or one-to-one sessions plus the consultation zones sprinkled throughout the Summit meaning that you can get expert advice on the exact problems you face as part of your conference package.
There's a lot to be proud of and the 2017 CEM Summit Excellence Awards is your chance to celebrate yours and your team achievements, which translated into benefits across the business!
Grow Your Business
CEM Summit showcases some the most cutting edge technology and service providers in the Customer Experience community. With live demonstrations and interactive exhibits it is THE place to view and select investments.
Online benchmarking sessions, live polling, crowd-sourced Q&A, interactive discussion groups, closed door fire side chats and QR Code facilitated networking all focused on giving our customer a voice at the event.
What's New for 2017!
US and UK Keynotes
50 New Speakers
TED Style Talks
5 Hours Networking
Speaker Corner Interviews
Who will you meet at CEM 2017?
- Customer Experience
- Customer Analytics
- Contact Centre
- Customer Operations
- Customer Relations
- Customer Support
- Customer Care
- Customer Experience Technology
- Customer Service
- Service Delivery
- Innovation & Technology
- Digital Channels
From the following industries:
- Finance, Banking, Insurance,
- Federal and Local Government
- Energy Retailers
- Gambling Industry
- Airlines and Hotel Groups
- Mortgage Lenders & Brokers
See what our past attendees thought!
"Interesting presenters and attendees. Lots of knowledge in the room. Great networking opportunities."
"Great content from a variety of speakers. I gained a lot of valuable insights to take back to my business."
"The conference was comprehensive and valuable from both a content subject matter perspective as well as meeting like minded professionals."
"A valuable opportunity to share information and best practices with some of the best in business."
"Very valuable. Plenty of networking opportunities, very relevant and targeted seminar."
"Networking opportunities were good and I had takeaways from most presentations."
"Really interesting and valuable to where we are in our journey and future direction."
"Good barometer of where the CX industry sits at the moment in terms of how they approach CEM and how sophisticated their systems are."
"The conference was excellent with some really good speakers."
"Engaging, thought provoking and exciting initiatives."
"It was a great conference, great conversations and lots of learning. "
2nd Annual Customer Experience Awards
Get your Company the recognition it deserves! Applications are now open for the below categories:
- Best Customer Centric Progression Project
- Most Engaging Speaker Presentation
- Overall Best Customer Experience Organisation Winner 2017
Applications close Friday 5 May 2017.
You’re Invited to our 10th Anniversary Birthday Bash!
Complimentary attendance to the Awards Night and
10th Anniversary Birthday Bash with ticket!
Join the Customer Experience Management LinkedIn Community
Be part of the conversation and join this exclusive forum where CEM professionals can come together to discuss industry innovations and strategies for customers in Australia and New Zealand – and ultimately learn from experts in the industry.