A back to basics approach to CX success: how Wyndham Hotels is creating memorable and personable experiences for customers

A back to basics approach to CX success: how Wyndham Hotels is creating memorable and personable experiences for customers

In this case study, Adam Geneave, Vice President of Customer Experience at Wyndham Resorts shares how he is leading a back to basics approach to create a seamless customer experience and the types of strategies his team is using to translate customer feedback into actionable solutions.


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