Customer Experience Predictions for 2019

Customer Experience Predictions for 2019

Customers no longer merely judge an experience they have with a brand based on the industry the outfit is from. Now, they benchmark the encounter against all of the “wow” moments they have ever received from any business. Ahead of the Customer Experience Management Summit 2019 we take a look back at the year that was in CX for 2018 then explore CX predictions for 2019


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