Interviews

Transcript: CX in Review: 2017 the year that was

Transcript: CX in Review: 2017 the year that was

n this first installment of CEM Talks 2018, Peter Merrett, Founder of the House of Wonderful and Charles Weiser, Chief Experience Officer at Optus chat about the biggest trends in Customer Experience in 2017 and their impact on CX strategies across Australian businesses.

Transcript: The best (and worst) CX stories of 2017

Transcript: The best (and worst) CX stories of 2017

In this video, Peter Merrett, Founder of the House of Wonderful and Charles Weiser, Chief Experience Officer at Optus chat about their favourite (and not so favourite) CX stories of 2017.

Transcript: CEM Talks Episode 3: Delighting the customer

Transcript: CEM Talks Episode 3: Delighting the customer

It's no secret that customer of today differs from the customer 10 years ago. But how are organisations responding?

In this interview, Peter Merrett, Founder of the House of Wonderful and Charles Weiser, Chief Experience Officer at Optus explore why its so important to 'delight' your customers and how this can only be achieved through authentic leadership.

Transcript: CEM Talks Episode 4: The fundamentals creating a personalised CX

Transcript: CEM Talks Episode 4: The fundamentals creating a personalised CX

Creating a personalised customer experience is the cornerstone of an exceptional customer experience strategy. But getting personalization right can be difficult to achieve.

In this episode, Charles Weiser, Chief Experience Officer at Optus and Peter Merrett, Founder of the House of Wonderful explore how you can live in the moment with customers to create a unique and memorable experience.