Modern Customer Engagement Imperatives through Digital & AI

Modern Customer Engagement Imperatives through Digital & AI

In this past presentation from Customer Experience Management 2019, Adrian Pok, Technical Sales Director, Global Black Belts, Microsoft explores:


  • customer experience as a key brand differentiator and the use of AI and digital to deliver better ways to delight customers
  • how Microsoft are breaking down traditional application silos
  • the new generation of modern, intelligent cloud applications

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