Redefining Customer Support Kill The Assembly Line Experience Embrace Collaboration
Redefining Customer Support: Kill the Assembly line experience, Embrace Collaboration
In this presentation from Customer Experience Management 2017, Alex Huntley, Customer Experience Manager at Booktopia and Sreelesh Pillai, General Manager at Freshdesk explore what makes a good customer experience and the strategies needed to create a 'WOW' customer experience.
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