Transcript: CEM Talks Episode 3: Delighting the customer

Transcript: CEM Talks Episode 3: Delighting the customer

It's no secret that customer of today differs from the customer 10 years ago. But how are organisations responding?

In this interview, Peter Merrett, Founder of the House of Wonderful and Charles Weiser, Chief Experience Officer at Optus explore why its so important to 'delight' your customers and how this can only be achieved through authentic leadership.


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