VIDEO: CEM Talks Episode 1: CX in 2017 - The Year that was
2017 was a big year for CX in Australia – most notably Amazon entering the Australian market in December. How is this going to impact the way organisations operate in the CX space? What other factors are influencing the way organisations approach CX? In this first installment of CEM Talks 2018, Peter Merrett, Founder of the House of Wonderful and Charles Weiser, Chief Experience Officer at Optus chat about the biggest trends in Customer Experience in 2017 and their impact on CX strategies across Australian businesses.