Whitepapers

Magic Quadrant for Contact Centre Infrastructure, Worldwide

Contact centre infrastructure vendors are expanding their functional depth and breadth to deliver omnichannel solutions while enhancing their cloud delivery capabilities. Application leaders should evaluate vendors' technology and their ability to deliver in relevant regions.

NEXON: Ten tips on the best way to adopt omni-channel

NEXON: Ten tips on the best way to adopt omni-channel

When looking at new technology, how it appears, and its journey to when it is eventually accepted, there are usually three stages. First up there is the ‘let’s wait and see’. Many companies rightly want to avoid jumping on board too quickly, just in case all the fanfares turn out to be all smoke and mirrors...

JABRA: Unlocking the power of conversation

JABRA: Unlocking the power of conversation

Conversations are complex. What could appear to be a simple exchange of words is actually communication that conveys meaning through so many small factors. Not just the words themselves, but the pauses, the tone, the laughter or sighs...

LimeBridge Australia - Customers Get What You Measure

LimeBridge Australia - Customers Get What You Measure

“You get what you measure”, is among the oldest sayings in business. Unfortunately, numerous traditional measures undermine the customer experience...

LimeBridge Australia - Digital CX hits and misses

LimeBridge Australia - Digital CX hits and misses

Business and government seem addicted to “digitising everything”. Currently, all our clients of the last three years in the private or public sector have had digital strategies. The idea of digital disruption has...