Meet the Speakers

Speakers


Kylie DeCourteney
Kylie DeCourteney
Chief Customer Officer
Service NSW
Christine Burwinkle
Christine Burwinkle
Head of Customer Operations
Atlassian
Dianne Morgan
Dianne Morgan
Director of Guest Experience
Accor Hotels
Gerard McDermott
Gerard McDermott
Chief Strategy & Customer Officer
MetLife
Fiona Mahony
Fiona Mahony
Head of End to End Experience
InfraCo- Telstra Wholesale
David Huggett
David Huggett
Customer Experience Director
Carlton and United Breweries
Leisa Bacon
Leisa Bacon
Director of Audiences
Australian Broadcasting Corporation
Lee Scales
Lee Scales
Chief Customer Officer
UniSuper
Tim Maillet
Tim Maillet
Deputy Director, Strategic Marketing & Student Recruitment
University of Technology Sydney
Robyn James
Robyn James
National Manager Customer Experience and Strategy
Origin LPG
Troy Barnes
Troy Barnes
Chief Customer Officer
Pizza Hut Asia Pacific
Leigh McDonald
Leigh McDonald
General Manager Direct Channels
Kiwibank
Teresa Yeing
Teresa Yeing
ead of Customer Experience
ACH Group
Jacqui Lennon
Jacqui Lennon
Head of Product and Customer Experience
Allianz Retire+
Lyle Crombie
Lyle Crombie
Director of Design and Creative Services
ATO
Susan Parkes
Susan Parkes
Group Manager Customer Central
Auckland Transport
Lenaig Musson
Lenaig Musson
Head of Customer Experience and Agile Delivery
Boral
Anthony Dunsford
Anthony Dunsford
Director Visitor Experience
Botanic Gardens & Centennial Parklands NSW
Van Dissing
Van Dissing
Program Director, Service Revolution Transformation
BT Financial Group
Kylie Lewis
Kylie Lewis
Head of Experience Design- Customer Transformation
Bupa
Todd Shipp
Todd Shipp
Head of Marketing
Cabcharge
Paul Dance
Paul Dance
Head of Service and Support, Customer Experience
Canon NZ
Shelley McDowell
Shelley McDowell
Director, Customer Experience Strategy
CBRE
Andrew Agnew
Andrew Agnew
Director, Client Contact Group
Department of Agriculture and Water Resources
Joan Brierley
Joan Brierley
Acting Director Customer Service Delivery
Department of Transport, Western Australi
Naved Khan
Naved Khan
Head Customer Service & Operations (Seller) - Global Service Delivery
eBay ANZ
Carly Irving
Carly Irving
General Manager Customer market and Operations
Energy Queensland
Mike Dudarenok
Mike Dudarenok
Regional Director, FCM Innovation Lab (APAC)
Flight Centre Travel Group
Matthew Hingston
Matthew Hingston
Head of Marketing and Customer Experience
Greater Bank
Graeme Holm
Graeme Holm
Founder
Infinity Group
Sarah Wright
Sarah Wright
Head of Customer Experience & Strategy
Latitude Financial
Emma Brady
Emma Brady
Customer Experience Manager
Lush Cosmetics
Pete Young
Pete Young
Head of MyPost Consumer
Australia Post
Tina Morrell
Tina Morrell
General Manager, Customer Strategy & Experience
NRMA
Carmel Senese
Carmel Senese
Director Customer Experience and Account Manager
Department of Education
Michael Lau
Michael Lau
Director of Customer Experience
NSW Department of Industry
Lauren Kane
Lauren Kane
Marketing Manager- Customer Experience
Powershop Australia
Michele Olivier
Michele Olivier
Head of Customer Service
Princess Cruises
Simon McKee
Simon McKee
Deputy Commissioner
Queensland Treasury
Roz Baker
Roz Baker
Head of Customer Strategy
Queensland Urban Utilities
Kimberley Roberts
Kimberley Roberts
Head of Member Experience & Engagement
RACQ
Katrina Harrison
Katrina Harrison
Head of Customer Experience
Australian Red Cross
Darren Whitelaw
Darren Whitelaw
Chief Customer Officer
Service Victoria
Alexandra Schischov
Alexandra Schischov
Founder
Stylizen
Karishma Mendiratta
Karishma Mendiratta
Head of Customer Experience and Digital
Sunsuper
Nicholas McVey
Nicholas McVey
Manager, Passenger Experience Delivery
Yarra Trams
Rod Netterfield
Rod Netterfield
General Manager Change and Customer
Auto & General
Glen Foley
Glen Foley
GM Customer Experience
Liberty Financial
Gabrielle Dracopoulos
Gabrielle Dracopoulos
Head of Experience Transformation
Guide Dogs ACT/ NSW
Julia Anderson
Julia Anderson
Manager Customer Experience and Improvement
Bendigo and Adelaide Ban
Slade Sherman
Slade Sherman
Chief Experience Officer
iSelect
Scott Howard
Scott Howard
Head of Customer Experience and Insights
QBE Insurance
Mark Young
Mark Young
Senior Manager, Sales and Customer Experience
La Trobe University
Brendan Donoghue
Brendan Donoghue
Head of Customer Experience
UniSuper
Sheree Barratt
Sheree Barratt
Former Sales and Service Enhancement Manager
Credit Union SA
Heather McGovern
Heather McGovern
Former Chief Product and Marketing Officer
BankVic
Lucy Raymond
Lucy Raymond
Head of Customer Experience Design
Auto & General
Anthony Chiam
Anthony Chiam
Practice Leader- Financial Services
J.D. Power
Mr Raed Moukaram
Mr Raed Moukaram
Executive Director, Member and Market Insights
USAA
Katrina Schiedemeyer
Katrina Schiedemeyer
Voice of Customer Analyst
Oshkosh Corporation
Nektarea Cameron- Smith
Nektarea Cameron- Smith
Customer Insights Manager
Transurban