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23 – 26 May 2017 | Dockside Group, Sydney, Australia

Meet the Speakers


Scott Howard
Scott Howard
Design Director, Customer Experience
QBE Australia

Speakers


Don Peppers
Don Peppers
#1 Customer Experience Visionary in the World, Top 100 Business Intellectuals, Top 50 Busine
CX Speakers
Annette Franz
Annette Franz
CEO & Founder, CX Journey and Executive Board Member
CXPA
Neil Hoyne
Neil Hoyne
Head of Customer Analytics
Google USA
Agnieszka Hatton
Agnieszka Hatton
Head of Customer Experience
Vodaphone
Lisa Pogonoski
Lisa Pogonoski
Chief Customer Officer
BT Financial Group
David Beal
David Beal
General Manager of Digital Transformation
Energy Super
Cindy Cash
Cindy Cash
Head of Customer Experience Improvement
Australia Post
Cyrus Allen
Cyrus Allen
Partner
Stativity Group
Julie Fedele
Julie Fedele
General Manager, Customer Experience Strategy & Design- Retail Innovation L
Bupa
Damian Cotchett
Damian Cotchett
General Manager- Customer Capability and Insights
AGL Energy
Gwen Arundell
Gwen Arundell
Contact Centre Manager
South East Water
Paul Bennett
Paul Bennett
Head of Marketing & Client Experience
MetLife
Allan Byrne
Allan Byrne
Engagement & Retention Marketing Director
HBF
Eloise Campbell
Eloise Campbell
Chief of Staff and Customer Advocacy
Telstra Wholesale
Gina d’Almedia
Gina d’Almedia
Head of Customer Management
Fastway Couriers
Belinda Dimovski
Belinda Dimovski
Director of Customer Experience ANZ
Weight Watchers
James Dodkins
James Dodkins
Author- Foundations for Customer Centricity & SVP
BP Group UK
Gabrielle Dracopoulos
Gabrielle Dracopoulos
Head of Customer
Melbourne IT
Natalie Field
Natalie Field
Head of MyPost Consumer
Australia Post
Adam Geneave
Adam Geneave
Vice President Customer Experience
Wyndham Vacation Resorts Asia Pacific
Peta Granger
Peta Granger
Director
LUSH Cosmetics Australia
Jody Grima
Jody Grima
Executive Director Service Delivery
Service NSW
Scott Gunther
Scott Gunther
General Manager, Customer & Partner Insights
IAG
Katrina Harrison
Katrina Harrison
General Manager- Customer Experience & Design
nbn co
Damian Hearne
Damian Hearne
Chief Customer Officer
Auswide Bank
John Hribar
John Hribar
Group Manager Technical Services
South East Water
Andrew James
Andrew James
Associate Director, Digital Marketing Strategy, Chancellery, Engagement
University of Melbourne
Daisy Johanas
Daisy Johanas
Head of Internal Sales
Yellow Pages Group NZ
Natalie McColl
Natalie McColl
Senior Manager Client Services
Transport Accident Commission (TAC)
Tarnya McKenzie
Tarnya McKenzie
Head of Marketing and Customer Experience
Yarra Valley Water
Janelle Merckx
Janelle Merckx
Head of Service Quality- Product
Westpac
Kate Moonen
Kate Moonen
Head of Customer Marketing
HCF
Tom Mulligan
Tom Mulligan
Head of Customer Experience
Sportsbet.com.au
Andrew Nicholson
Andrew Nicholson
Head of Customer Insights & Analytics
SunSuper
Anna Simo Olivet
Anna Simo Olivet
Senior Manager Specialised Services
Commonwealth Bank
Tina Paterson
Tina Paterson
Functional Transformation Director
Bupa
Donna Price
Donna Price
General Manager People & Culture
Melbourne Cricket Club
Martin Van Rensburg
Martin Van Rensburg
Associate Director Sales & Service
Auto General
Gerard Smith
Gerard Smith
Senior Manager Digital Services
Teachers Mutual Bank
Michelle Tea
Michelle Tea
Director of Digital Strategy
Microsoft
Catherine Thomas
Catherine Thomas
Customer & Partner Experience Director
Microsoft
Steve Towers
Steve Towers
CEO
BP Group
Charles Weiser
Charles Weiser
Head of Customer Experience- CX Innovation Lab
Optus
Belinda Wood
Belinda Wood
Customer Experience Partner, Service & Operations
Baptcare