29 - 30 May 2018 | Dockside, Sydney, Australia

Meet the Speakers

Advisory Board


Stan Phelps
Stan Phelps
CX Visionary, Keynote Speaker and Author
Purple Goldfish (USA)
Adam Geneave
Adam Geneave
Vice President of Customer Experience
Wyndham Resorts
Charles Weiser
Charles Weiser
Chief Experience Officer
Optus
Cindy Cash
Cindy Cash
Head of Customer Experience Improvement
Australia Post

Speakers


Cynthia Krieger
Cynthia Krieger
Senior Customer Experience Manager
Tesla Motors (USA)
Alex Genov
Alex Genov
Head of Customer Research
Zappo’s (USA)
Jyoti Shukla
Jyoti Shukla
Vice President of User Experience
Nordstrom (UK)
Ryan Rojo
Ryan Rojo
Head of Customer Service
Coles
Ivan Prpic
Ivan Prpic
Head of Digital Experience
AMP
Sarah Graham
Sarah Graham
Head of Customer Initiatives
NAB
Ian Andrews
Ian Andrews
Executive General Manager – Customer Experience and Retail Strategy
Commonwealth Bank
Harriet Wakelam
Harriet Wakelam
Director of Human Centred Design
IAG
Amanda Smith
Amanda Smith
Associate Director of Customer Experience
HealthShare NSW
Greg Szudrich
Greg Szudrich
Head of Digital Marketing
Rabobank
Rachel Wheeler
Rachel Wheeler
Executive Director – Customer Experience
Transport for NSW
Joanne Murdoch
Joanne Murdoch
General Manager Customers and Community
Barwon Water
Yvette Mihelic
Yvette Mihelic
General Manager – On Demand Transport
Transdev Australasia
Allan Byrne
Allan Byrne
Head of Member Engagement
HBF Health
Marty Walsh
Marty Walsh
Director of Customer Experience
Department of Defence
Alexis Airey
Alexis Airey
Chief Customer Officer
Gateway Credit Union
Joanne Stone
Joanne Stone
Director of Customer Experience APC
Hudson
Mike Dudarenok
Mike Dudarenok
Chief Customer Officer
Flight Centre Group
Tarnya McKenzie
Tarnya McKenzie
Head of Marketing and Customer Experience
Yarra Valley Water
Dale Preston
Dale Preston
Head of Insights
Coles
Scott Howard
Scott Howard
Director of Customer Experience Design
QBE Insurance
Matthew Willis
Matthew Willis
Chief Education and Experience Officer
Open Colleges
Fernando Samaha
Fernando Samaha
Head of NPS
NAB
Nathan Spence
Nathan Spence
Director of Customer Experience
Queensland Department of Transport and Main Roads
Kate Maslij
Kate Maslij
Chief Customer Officer
Thankyou
Simon Jobson
Simon Jobson
Human Resources Manager
Qantas
Matthew Hingston
Matthew Hingston
Head of Marketing and Customer Experience
Greater Bank
Johann Loibl
Johann Loibl
Head of Customer Service
ZipMoney
Brendan French
Brendan French
Group Customer Advocate and Executive General Manager Customer Advocacy and Remediation
Commonwealth Bank
Deirdre Boyle
Deirdre Boyle
Head of Marketing and Digital
AIA Australia
Heather Svendsen
Heather Svendsen
Head of Customer Experience and Digital
PetSure
Rebecca Taka
Rebecca Taka
Head of Digital and CX
RMIT University
Nicholas McVey
Nicholas McVey
Manager, Customer Information, Feedback & Experience
Yarra Trams
Jason Reid
Jason Reid
Head of Technology – Customer
Australia Post
Gabrielle Dracopoulos
Gabrielle Dracopoulos
VP – Customer Advocacy
Citi
Kate Moonen
Kate Moonen
Head of Customer Marketing
HCF Australia
Christian Bowman
Christian Bowman
General Manager – CX and Engagement
neds.com.au
Karen Wynn
Karen Wynn
General Manager of Membership
RACQ
Adam Smith
Adam Smith
Director of Customer Experience
Australian Turf Club
Paul Kelly
Paul Kelly
Head of Service Experience
Society One
Nikki Buschkuehl
Nikki Buschkuehl
Head of Insights and Customer Engagement
iSelect
Skye Nicholls
Skye Nicholls
General Manager - Customer Experience
Canon
Josh Rynehart
Josh Rynehart
Director – Customer Coordination
ACT Government
Patrycja Stasina
Patrycja Stasina
Head of Customer Experience, Strategy and Innovation
Spark (NZ)
Jason Juma Ross
Jason Juma Ross
Head of Tech, Entertainment and Connectivity
Facebook
LeDon Brooks
LeDon Brooks
Vice President – Customer Experience
Schneider Electric
Jason Shugg
Jason Shugg
Head of Customer Strategy
Bupa