Christian Bowman


General Manager – CX and Engagement
neds.com.au


2:45 PM Ned’s Case Study: The intersect Between Net Promote Scores and Innovation

Whilst NPS provides an extremely useful tool to understand the voice of the customer, it can also be beneficial as a means of sparking innovation. At Ned’s they use the measures of CX to make decisions on product and service and also identify areas of growth through gap analysis.

  • Plugging into agile methodology and creating a fail fast mentality
  • Translating feedback into user stories to help in addressing them
  • Utilising data to understand retention and growth opportunities


Check out the incredible speaker line-up to see who will be joining Christian.

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