27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW

Fiona Mahony


Head of End to End Experience
InfraCo- Telstra Wholesale


11:15 AM Tackling Enhancing B2B Customer Experience Alongside Digital Transformation

All of Telstra is currently in the midst of a massive digital overhaul aimed at replacing legacy systems, using data more efficiently and enhancing Customer Experience. Within Telstra wholesale (Infraco) this chiefly involves disrupting their own culture to start thinking, working and producing customer- centrically. In this session:

  • What Digitisation really means in the context of Infraco
  • The unique challenges of the B2B environment 
  • How Infraco is co-creating with their customers to better navigate the future together
  • How introducing NPS, advocacy teams, Human Centred Design and Agile Delivery have each played a role in disrupting the culture within Infraco 

Speaker:


Check out the incredible speaker line-up to see who will be joining Fiona.

Download The Latest Agenda