27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW

Gabrielle Dracopoulos


Head of Experience Transformation
Guide Dogs ACT/ NSW


11:55 AM Panel Discussion: Uplifting CX in the Not-for-profit Sector

Following the introduction of the NDIS, much of the NFP sector is re-thinking their approach to CX in order to attract and retain customers. In this session hear 3 very unique journey’s from not-for profit organizations who have invented or reinvented the customer experience element of their organization:

  • Challenges unique to the not for profit sector in terms of CX and how the organization has overcome these
  • Challenges unique to your organization and what has worked well in overcoming these
  • How to establish essential CX capabilities across the organization

Panelists:

2:00 PM Introducing Customer Experience to Guide Dogs NSW/ACT

The introduction of the NDIS has brought huge disruption to health service providers, challenged with competing for clients for the first time. In this session hear from Guide Dogs, how they’re re-aligning the organisation with a corporate CX style focus:

  • Beginning with pivoting the staff culture around a client- 1st mindset through developing new ways of working 
  • Creating a risk governance framework in a NFP environment
  • overcoming the shortage of talent and budget for a CX transformation and campaign 

Speaker:


Check out the incredible speaker line-up to see who will be joining Gabrielle.

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