27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW

Jacqui Lennon

Head of Product and Customer Experience
Allianz Retire+

1:55 PM Learnings from Creating a Customer First Business from the Ground up

Allianz Retire Plus was born 3 years ago from a single blank sheet of paper, small project team and a vision of creating a better retirement product for the Australian market. Towards the end of 2018, from a staff of now over 50, Allianz Retire Plus went live. In this session Jacqui will share the journey of applying the customer 1st perspective at every stage of Allianz Retire +s conception: 

  • How a customer 1st  perspective enabled the team to drill down into the challenge of delivering great CX around adeeply emotional product
  • How the team worked with advisors and other Allianz businesses to develop a product which makes customers and advisors happy 
  • How every element of design was approached with a customer 1st lens 
  • Challenges, wins and lessons learned throughout the journey 


Check out the incredible speaker line-up to see who will be joining Jacqui.

Download The Latest Agenda