Jason Reid

Head of Technology – Customer
Australia Post

12:05 PM Eating the Elephant: Getting From Where You Are to Where You Want to Be

Jason’s role at Australia Post is heading technology for the Chief Customer Office. This looks into customer experience not from an idea creation perspective but rather at execution and bringing these concepts to life. Currently the focus is on boosting the NPS score of 16 by driving digital capabilities.

  • Turning ideas into a reality to kick-start transformation
  • How to eat the elephant and get from where you are to where you want to be
  • The importance of breaking down tasks into achievable chunks

Check out the incredible speaker line-up to see who will be joining Jason.

Download The Latest Agenda