Head of Technology – Customer
Jason’s role at Australia Post is heading technology for the Chief Customer Office. This looks into customer experience not from an idea creation perspective but rather at execution and bringing these concepts to life. Currently the focus is on boosting the NPS score of 16 by driving digital capabilities.
- Turning ideas into a reality to kick-start transformation
- How to eat the elephant and get from where you are to where you want to be
- The importance of breaking down tasks into achievable chunks