29 - 30 May, 2019 | Sydney, venue to be confirmed

Joanne Murdoch


General Manager Customers and Community
Barwon Water


12:05 PM How Barwon Water Has Shifted From Delivering Water to Creating Regional Prosperity and Building Communities

Barwon Water is currently in the process of launching a new customer experience strategy as part of their 2030 vision. This strategy truly challenges Barwon Water to look into why they exist as a water authority and looks into how, as a utility company, they can create regional prosperity and provide customers and the community with value.

  • Barwon Waters renowned engagement piece and how they are leading the way in engagement, pricing and handling of big issues
  • Extending the company purpose from just delivering water to helping the region
  • Building a brand and translating this into acts of service for the community


Check out the incredible speaker line-up to see who will be joining Joanne.

Download The Latest Agenda