General Manager Customers and Community
12:05 PM How Barwon Water Has Shifted From Delivering Water to Creating Regional Prosperity and Building Communities
Barwon Water is currently in the process of launching a new customer experience strategy as part of their 2030 vision. This strategy truly challenges Barwon Water to look into why they exist as a water authority and looks into how, as a utility company, they can create regional prosperity and provide customers and the community with value.
- Barwon Waters renowned engagement piece and how they are leading the way in engagement, pricing and handling of big issues
- Extending the company purpose from just delivering water to helping the region
- Building a brand and translating this into acts of service for the community