Joanne StoneDirector of Customer Experience APC
Joanne’s role at Hudson is two fold. The first part is focused on project management and delivering strong financial outcomes to stakeholders in a timely manner whereas her other role focuses on heading up the customer experience function at Hudson. In this session, Joanne will focus on how you try and get your CX priorities up amongst a myriad of other front and back office projects.
- How do you help with making your organisation culture synonymous with customer centricity?
- How do you help justify CX initiatives amongst other organisational goals?
- Insider tips from someone who has tried to wear both hats