Head of Customer Service
zipMoney believe in the power of data to inform the provision of credit and provide customers with slick borrowing experiences. The company’s prime differentiator is its ability to tap into and digest both conventional and unconventional data from sources such as social media, device fingerprint, and transactional bank accounts, to make underwriting decisions quickly.
- Embedding the voice of customer and using this to identify issues and opportunities
- Break down siloes and walls in the organisation to drive operational excellence
- Fostering an environment of collaboration and how this intervenes with data, employee engagement and the customer experience