29 - 30 May, 2019 | Sydney, venue to be confirmed

Josh Rynehart


Director – Customer Coordination
ACT Government


12:40 PM IT is Just IT: How ACT Government Has Leveraged Digital to Respond to Drive Efficiency and Respond to Customer Needs

Two years ago the ACT Government had 1 million face to face interactions and 800,000 digital interactions – now these figures sit at 600,000 and 1.3 million respectively. The ACT Government has reimagined 90 different processes – with this shift towards digital channels the new challenge is to work with teams to get them up to speed with this transformation.

  • Looking into engagement by moving from data entry and into conversations
  • IT is IT and the form is the form but this means nothing except for how it transforms the process
  • Establishing a behavioural perspective on new ways of working and rolling this out into the organisation


Check out the incredible speaker line-up to see who will be joining Josh.

Download The Latest Agenda