27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW

Katrina Harrison


Head of Customer Experience
Australian Red Cross


12:25 PM Panel Discussion: Uplifting CX in the Not-for-profit Sector

Following the introduction of the NDIS, much of the NFP sector is re-thinking their approach to CX in order to attract and retain customers. In this session hear 3 very unique journey’s from not-for profit organizations who have invented or reinvented the customer experience element of their organization:

  • Challenges unique to the not for profit sector in terms of CX and how the organization has overcome these
  • Challenges unique to your organization and what has worked well in overcoming these
  • How to establish essential CX capabilities across the organization

Panelists:


Check out the incredible speaker line-up to see who will be joining Katrina.

Download The Latest Agenda