27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW

Lauren Kane


Marketing Manager- Customer Experience
Powershop Australia


2:00 PM Leveraging Technology to Enhance Proposition to Customers

Powershop are responding to changing customer values; particularly sentiments towards the energy sector by utilizing an innovative digital platform which allows the re-sale of energy, along with a suite of great customer features such as the ability to see daily energy consumption. Growing demand for the product has led to Powershop expanding recently into new markets and locations such as gas and South- East Queensland and the UK. In this session gain insight into how Powershop is scaling It’s innovative product while maintaining exceptional customer experience:

  • How Powershop’s commitment to the environment and the customer has seen them become the greenest power company in Australia 3 years running
  • The framework and BAU procedures which have enabled Powershop to deliver quality products into new environments
  • How Powershop has collaborated with their technology partner to meet the unique challenges of customers in new markets
  • Case Study: the recently launched Demand Response Program and how this has made a positive impact on the customer

Speaker:


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