27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW

Roz Baker


Head of Customer Strategy
Queensland Urban Utilities


11:20 AM Deploying a Customer 1st Strategy to Improve Customer Quality of Life

Queensland Urban Utilities is doing something special. Although they have no direct competitors, they’ve made the commitment to do the right thing for the community and simultaneously future proof the organization through customer-centricity. After spending 3.5 years laying the foundations through improving internal processes and gaining solid customer insights QUU is now on the precipice of deploying their 1st customer strategy. In this session Roz will share:

  • The organisational journey; from very unique beginnings 10 years ago to today- a culture united through their passion for community
  • How QUU is currently engaged in making a difference in the community through innovation 
  • How the digital, customer and marketing functions have collaborated to fulfill the company vision of enriching quality of life
  • How the customer strategy has evolved since conception

Chaired By:


Check out the incredible speaker line-up to see who will be joining Roz.

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