27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW

Simon McKee

Deputy Commissioner
Queensland Treasury

10:40 AM Delivering Client-Centric Services Through Digital Transformation at Queensland Treasury

The Office of State Revenue is transforming to ensure it remains effective and relevant in a changing environment. In 2017 the OSR commenced a 3 year transformation to provide the next generation of services which are client-centric, digitally enabled and data driven. 18 months into the digital program, OSR has successfully delivered 14 initiatives and a further 10 are in flight. In this session they will outline their strategies for success and lessons learned along the way:

  • Creating a capable and change responsive workforce through significant investment in cultural and leadership change- utilizing design thinking and disruptive innovation leadership
  • Structuring the transformation to reduce risk by running it as a series of 46 initiatives; including Enterprise Data Warehouse, New Online Portal and an Intelligent Virtual Assistant (SAM)
  • Lessons learned from the journey to date- including the importance of partnering with engaged and supportive sponsors

Check out the incredible speaker line-up to see who will be joining Simon.

Download The Latest Agenda