27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW

Stephen Dargan

General Manager Sustainable Change

2:00 PM Developing and Scaling and a Change Strategy to Generate Long-Term Performance Improvement and Enhance Customer Experience

Creating change is not easy but creating complex change at scale is harder. A successful customer transformation hinges on the delivery substantial and sustainable performance improvements. This workshop will focus on helping you develop a strategy to manage the implementation of different change projects while sustaining the organization’s energy levels in the process.

What the workshop will cover:

  • How can you embrace the willingness to leveraging agile frameworks, technological tools and design thinking approaches?
  • End- to- End technology transformations: What does this mean for you?
  • Design Thinking framework to drive cultural change: How can you apply it?
  • How to create a common framework goal to increase buy-in
  • Unleashing effective communication and leadership to align corporate vision with values


Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda