27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW

Todd Shipp


Head of Marketing
Cabcharge


3:05 PM How Cabcharge Alleviated Client Pain Points Through Digital Transformation and Product Innovation

In July 2018 Cabcharge re-branded the 37 year old iconic brand, which sounded the launch of their world first digital product, a part of a larger digital transformation program. The new product launched has increased visibility and efficiency for their 30,000+ clients and has resulted in year on year growth in what is a highly competitive market. In this session:

  • Leveraging the digital transformation to educate and engage with clients across all channels and how Cabcharge is empowering their people to transition from reactive to proactive engagement with clients
  • Flipping customer service on it’s head through automation and digitization of many processes, such as ordering and issuing
  • How Cabcharge brought the clients along for the journey and was able to change perception and increase the value they offered to clients 

Speaker:


Check out the incredible speaker line-up to see who will be joining Todd.

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