27 - 28 May, 2019 | Sofitel Sydney Wentworth, Sydney, NSW

Troy Barnes

Chief Customer Officer
Pizza Hut Asia Pacific

9:10 AM Utilising Customer Driven Innovation to Get to Market Quicker with Products that Actually Solve Customer Problems

Generating quality customer insights and turning out a corresponding product in a timeframe that meets customer demands, without spending the earth is a challenge faced by all sectors currently. Previously, Troy recognized the need to install innovation within AIA by developing these capabilities within the organization, and is now in the process of taking Pizza Hut on this journey. In this session:

  • Overview of the innovation process and how it IS possible to develop a new product; from research to delivery, in just 6 weeks
  • How this approach has enabled the organization to think differently and sparked true innovation 
  • The two pillars of this approach: developing Capability and People & actually talking to customers and how to do both of these effectively


Check out the incredible speaker line-up to see who will be joining Troy.

Download The Latest Agenda