LimeBridge Australia is a world leader in transforming the customer experience across all delivery channels. We are experts in designing and implementing major improvements in call centres, back office, face to face and automated channels. We help our clients deliver better service and sales experiences that are also cheaper. At LimeBridge we believe that customer service is a critical part of company success. We have noticed the same symptoms of poor experience occur again and again. These include processes that make no sense to the customer, practices that frustrate staff and reduce their engagement, ineffective metrics to measure performance, complex menu and routing systems holding sway over reason and common sense, managers who believe a technological solution is the only answer, and so many more…
We also know that the need for service should often be eliminated or cut right back. Companies should invest more in creating a great customer experience, systematically eliminating problems that jam customer service organizations. Our passion is delivering results with our clients by preventing the ‘dumb’ things they do to their customers and their people. We help you create service and sales operations that transform the customer experience and the cost of delivering it.
We lift your company performance and convert improved customer experiences into higher levels of efficiency and profitable revenue growth. We can help you to :
• Understand your customers and their service needs
• Deliver a better customer experience at a >20% lower cost within 6 months
• Adopt the processes that reduced contact demand for Amazon.com 25% year on year
• Create a continuous improving model that will keep delivering better and cheaper outcomes at all times.